Tell us what your knowledge needs to become.
Email to support@tavonel.com is acknowledged within 1 business day (KST). That is an acknowledgement target and not a resolution time: no resolution time is committed, and security reports to security@tavonel.com are read first rather than queued behind product questions.
General inquiries to hello@tavonel.com are read by a person and carry the same one business day (KST) acknowledgement target. The telephone is answered during Korean business hours; outside them, email reaches us sooner.
Every inquiry is read by a person, and the reply comes from an address on this domain.
Questions we get first
Are my documents used to train models?
No. Your documents are not used to train shared models. Models read your sources to compile your World, and for nothing else. Security
Which model providers see my documents?
No third-party model API receives your documents today: document reading runs on GPU workers TAVONEL operates, and every document is treated as hostile data. Security
What happens when a passage cannot be verified?
It is held for review and surfaced as such, not published as if it were verified. Fail closed is a property of the compiler, not a setting. Trust Center
What can I bring?
PDF, DOCX, XLSX, PPTX, ODT, ODS, ODP, JPG, PNG, TIF or GIF, as files, folders or a ZIP, plus connected sources. Every accepted format is sanitized to PDF and read the same way, so each passage keeps its page and region. Supported sources
Can I compile my own files today?
A finished Compiled World is open to read in full today, with its evidence attached. Compiling your own sources is set up with us rather than enabled by a plan purchase. Request access
Can what I upload be deleted?
Source material, derived artifacts and compiled packages can be deleted on request, and that request is carried out by a person rather than by a self-service control. Retention and deletion
The optional questions above the message box are what let the first reply come back with specifics rather than a request for more detail.