Cancellation and refunds.

The last-updated date identifies this notice. Your workspace agreement is the versioned self-service terms and processing addendum linked from the Terms page.

Access cancellation

You may request cancellation of access at any time through support@tavonel.com.

The refund rule

Within 14 calendar days of a payment — a one-time purchase, or the latest subscription renewal — you may request a full refund, provided fewer than 10% of your plan's included pages have been consumed when you ask: 50 pages on Developer, 250 on Team. That is the whole rule, and there is no second, looser version of it anywhere on this site.

Past that line the payment is not refunded, and unused pages are not refunded on cancellation. Submit the request through support@tavonel.com or Paddle buyer support with the transaction email and order reference. Paddle, as merchant of record, processes approved refunds to the original payment method; approved card refunds typically appear within 3-5 working days, and payment-provider timing can vary. Subject to the terms as updated.

Your statutory rights, which this rule does not touch

Mandatory consumer rights always prevail over the section above. A service that is defective, was not as described, or was unavailable is refunded regardless of how much of it you processed, and such a claim is assessed on its own facts rather than against the window or the consumption line. Where the law of the country you live in gives you a stronger cancellation or refund right than this page does, that right applies.

Cancellation

You may cancel a recurring plan at any time through the billing portal or support. Cancellation stops future renewals and normally preserves paid access until the current billing period ends. It does not automatically refund a completed renewal.

When processing is unavailable

If processing is unavailable for your workspace, renewal of its paid subscription is paused rather than charged. It resumes only after you confirm the resumption, because Paddle may charge immediately when a subscription resumes. A pause does not by itself refund a completed payment; the refund rule and your statutory rights above still apply.

Billing errors

If a charge does not match the plan and price you agreed to, contact support@tavonel.com. We will investigate with the payment provider and preserve the transaction evidence.