Current private pilot

You may request cancellation of pilot access at any time through support@tavonel.com. A scheduled sandbox cancellation preserves test access until the displayed period end, solely to qualify subscription behavior.

14-day refund window

For any future live Paddle transaction, you may request a full refund within 14 calendar days of a one-time purchase or within 14 calendar days of the latest subscription renewal. Submit the request through support@tavonel.com or Paddle buyer support with the transaction email and order reference. Paddle, as merchant of record, processes approved refunds to the original payment method.

Use and statutory rights

Refund eligibility may be limited after substantial compute credits are consumed, custom services begin with your consent, or immediately supplied digital content is fully delivered, but mandatory consumer rights always prevail. Defective, misdescribed or unavailable service claims are reviewed independently of the 14-day voluntary window. Approved card refunds typically appear within 3-5 working days; payment-provider timing can vary.

Cancellation

You may cancel a recurring plan at any time through the billing portal or support. Cancellation stops future renewals and normally preserves paid access until the current billing period ends. It does not automatically refund a completed renewal.

Billing errors

If a live charge ever appears before this page and the checkout clearly state live terms, contact support@tavonel.com immediately. We will investigate with the payment provider and preserve the transaction evidence.